Below is a four slide deliverable showing the results of a study aimed at understanding the usability of an Open Source release process and tool.

Here is an outline for a research plan asking: "How can we learn more about what our customers need from us to ensure that they are getting all they need from our products?"

This is a deliverable for a project where we were trying to learn how our colleagues were making use of an in-house chatbot designed to answer their HR related questions.

An experience map illustrating the process for colleagues who are trying to change roles within the organization. The process is compared to the off-schedule promotion process where there are differences to learn from.

A persona sketch regarding various colleague types and their sensibilities toward learning at work, intended to inform knowledge curators.